Repair Services - Terms of Service

When sending your Xbox 360 in for repair, the following "plain english" terms apply.  Please also see our 90 Day Warranty for additional terms.

1. Our 90 day warranty begins on the day the repair is completed, and covers all parts and labor for the problem(s) that we repaired.  New problems that were not reported or otherwise identified at time of repair are not covered.  Customer is responsible for return shipping costs in sending the item back for warranty service, but 360 Pros will pay Ground shipping and handling costs incurred in returning the console to customers located in the continental United States.
    
2. Please send the Xbox 360 console only, without any accessories, cables, manuals, original packaging, or games.  360 Pros cannot be held liable for these items if they are lost or damaged.  All packaging material will also be discarded.
    
   
3. Once we receive and diagnose your Xbox 360, you will receive a repair estimate via e-mail and/or telephone.  If you do not indicate whether or not we should return or repair the system within 90 days, we may donate or otherwise dispose of the broken console after 90 days.
    
   
4. Return shipping, plus a small handling charge, will be added to the repair price of each repair order.  Sorry, we are unable to use shipping labels you provide, as this sometimes causes confusion when our staff processes the order.
    
5. In the rare instance that we attempt to repair your console and the repair procedure is unsuccessful, we will attempt to contact you by either e-mail or telephone.  We will wait for your response for up to 90 days, after which time we may either donate or otherwise dispose of your broken console, and you will no longer be eligible for a refund or credit for the repair cost.
    
   
6. If your Xbox 360 is lost or damaged in transit to our facility, we will provide a replacement item of equal or greater function and/or value, provided that you have (i) used a shipping label provided by 360 Pros (which includes insurance) and (ii) packaged the Xbox 360 in accordance with our Packaging Guidelines.
    
7. Work performed on your video game console may require that we remove any existing warranty security seals, which may void your warranty with the original manufacturer (if it is still valid).
    
8. If the same problem occurs within the warranty period and is no longer repairable, 360 Pros will offer a refund or credit equivalent to the repair charge (less shipping and handling fees), provided that (i) the problem occurred within the first thirty days after the initial repair was completed, (ii) the original warranty is still valid, and (iii) 360 Pros is able to confirm that a problem still exists, whether by physical inspection or through an authorized agent. 
    
9. If customer sends a console in for repair or replacement under warranty and it is determined that (i) the issue differs from the original issue reported, (ii) there is no issue with console, (iii) issue is not reproducable, or (iv) console has been damaged or otherwise tampered with, we reserve the right to charge customer a reasonable fee for shipping and handling.